Contact Us

 

We are listed as Essential Services and remain open. COVID-19 Updates.

If you are experiencing Financial Hardship please complete our online form.

We will respond as quickly as we can. Thank you for your patience.

Warehouse Money Visa Card

Our team is here to help you. Here's how you can contact us:

General enquiries
Contact_icons_phone.png0800 801 808
info@warehousemoney.co.nz
Monday to Friday: 8:30am - 7:00pm
Saturday and Sunday: 9:00am - 5:00pm
Public holidays: Closed

Warehouse Money Connect
Contact_icon_login.pngYou can log in to Warehouse Money Connect to send us a secure email.

Report a lost card
Contact_icons_phone.png0800 801 803
Contact_icons_phone.png+64 9 212 5233 if calling from overseas
24 hours 7 days a week

Complaints and feedback 
Contact_icons_phone.png0800 801 808

Lodge a Complaint
If you would like to lodge a complaint please complete our online complaint form. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.

If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.

Independent Review by the Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process. 

For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz

Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Wellington 6143
NEW ZEALAND  

Contact_icons_phone.png Freephone: 0800 888 202
Contact_icons_phone.png Phone: +64 4 499 7612 (overseas)
Contact_icon_email.png Email: info@ifso.nz

Our postal address

SBS Money Limited, PO Box 1204, Invercargill 9840

Warehouse Money Visa Card is a brand of Finance Now.

Card Protect Insurance

General enquiries
Contact_icons_phone.png0800 801 808
We’re available at the following times:
Monday to Friday: 8:30am - 7:00pm
Saturday and Sunday: 9:00am - 5:00pm
Public holidays: Closed

Claims 
Contact_icons_phone.png0800 500 108
Contact_icon_email.pngenquireNZ@aia.com