Visa Credit Cards
Our team is here to help you. Here's how you can contact us:
General enquiries
0800 801 808
info@warehousemoney.co.nz
Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm
Sunday and Public holidays: Closed
Warehouse Money Connect
You can log in to Warehouse Money Connect to send us a secure email.
Report a lost card
0800 801 803
+64 9 212 5234 if calling from overseas
24 hours 7 days a week
Complaints and feedback
0800 801 808
For an independent review by the Banking Ombudsman
Please
note that before the Banking Ombudsman can review your complaint, it
must first have been investigated by Warehouse Money.
If you feel we haven't resolved your concern satisfactorily, you can seek independent assistance from the Banking Ombudsman.
See the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website (using the online complaint form) or write to Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146.
Our postal address
Warehouse Money, PO Box 9245, Newmarket, Auckland 1149
Card Protect Insurance
General enquiries
0800 801 808
We’re available at the following times:
Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm
Sunday and Public holidays: Closed
Claims
0800 802 801
claims@sovereign.co.nz