Contact Us

Visa Credit Cards

Our team is here to help you. Here's how you can contact us:

General enquiries
Contact_icons_phone.png0800 801 808
info@warehousemoney.co.nz
Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm
Sunday and Public holidays: Closed

Warehouse Money Connect
Contact_icon_login.pngYou can log in to Warehouse Money Connect to send us a secure email.

Report a lost card
Contact_icons_phone.png0800 801 803
Contact_icons_phone.png+64 9 212 5234 if calling from overseas
24 hours 7 days a week

Complaints and feedback 
Contact_icons_phone.png0800 801 808

For an independent review by the Banking Ombudsman 

Please note that before the Banking Ombudsman can review your complaint, it must first have been investigated by Warehouse Money.

If you feel we haven't resolved your concern satisfactorily, you can seek independent assistance from the Banking Ombudsman.

See the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website (using the online complaint form) or write to Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146.

Contact_icons_phone.png Freephone: 0800 805 950
Contact_icons_phone.png Phone: 04 915 0400

 
Our postal address

Contact_icons_letter.pngWarehouse Money, PO Box 9245, Newmarket, Auckland 1149

Card Protect Insurance

General enquiries
Contact_icons_phone.png0800 801 808
We’re available at the following times:
Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm
Sunday and Public holidays: Closed

Claims 
Contact_icons_phone.png0800 802 801
Contact_icon_email.pngclaims@sovereign.co.nz