If you are experiencing Financial Hardship please complete our online form.
We will respond as quickly as we can. Thank you for your patience.
Warehouse Money Visa Card
Our team is here to help you. Here's how you can contact us:
General enquiries
0800 801 808
info@warehousemoney.co.nz
Monday to Friday: 8:30am - 7:00pm
Saturday and Sunday: 9:00am - 5:00pm
Public holidays: Closed
Warehouse Money Connect
You can log in to Warehouse Money Connect to send us a secure email.
Report a lost card
0800 801 803
+64 9 212 5233 if calling from overseas
24 hours 7 days a week
Complaints and feedback
0800 801 808
Lodge a Complaint
If you would like to lodge a complaint please complete our online complaint form. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.
If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.
For an independent review by the Banking Ombudsman.
Please
note that before the Banking Ombudsman can review your complaint, it
must first have been investigated by SBS Money Limited.
If you feel we haven't resolved your concern satisfactorily, you can seek independent assistance from the Banking Ombudsman.
See the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website (using the online complaint form) or write to Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146.
Our postal address
SBS Money Limited, PO Box 1204, Invercargill 9840
Card Protect Insurance
General enquiries
0800 801 808
We’re available at the following times:
Monday to Friday: 9:00am - 5:00pm
Saturday, Sunday and Public holidays: Closed
Claims
0800 802 801
claims@sovereign.co.nz