Managing my credit limit

Warehouse Money Visa Card

Our team is here to help you. Here's how you can contact us:

General enquiries
Contact_icons_phone.png 0800 801 808
info@warehousemoney.co.nz
Monday to Friday: 8:30am - 7:00pm
Saturday and Sunday: 9:00am - 5:00pm
Public holidays: Closed

Warehouse Money Connect
Contact_icon_login.png You can log in to Warehouse Money Connect to send us a secure email.

Report a lost card
Contact_icons_phone.png 0800 801 803
Contact_icons_phone.png +64 9 212 5233 if calling from overseas
24 hours 7 days a week

Complaints and feedback 
Contact_icons_phone.png 0800 801 808

Our postal address
Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

Card Protect Insurance

General enquiries
Contact_icons_phone.png 0800 801 808
We’re available at the following times:
Monday to Friday: 9:00am – 5:00pm
Saturday, Sunday and Public holidays: Closed

Claims 
Contact_icons_phone.png 0800 802 801
Contact_icon_email.png claims@sovereign.co.nz

Our postal address
Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process. 

For more information regarding the Insurance and Financial Services Ombudsman Scheme visit https://www.ifso.nz. 

Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Wellington 6143
NEW ZEALAND  

Contact_icons_phone.png Freephone: 0800 888 202
Contact_icons_phone.png Phone: +64 4 499 7612 (overseas)
Contact_icon_email.png Email: info@ifso.nz