Managing my account

Can I print my online statement from WM Connect?

Yes,  you can print your statement.

You'll need to have Adobe Reader installed on your computer and/or device.  This software comes pre-installed on most computers but if you don't have it installed you can download it free from Adobe.

Can I receive my statement via email?

No, for your security we'll never send your statement to your email address.  

If you've chosen to view your statements online, we'll send you a notification via email to let you know when your statement is available to view in WM Connect.  

If you're still receiving your statements through the post but you'd rather view them online, you can change your preference in Warehouse Money Connect and we'll stop sending your statements through the post.

Can I repay more than the Minimum Amount Due?

Yes, you can repay us more than the minimum amount due or the full closing balance as shown on your statement.

Repaying more than the minimum amount due each month will result in you paying less interest and you'll be able to pay off your balance faster.

How will amounts you pay to us be applied?

We can choose how to apply money you pay us against amounts that you owe us. While it is always up to us how to apply payments, as a general rule we’ll apply them:
•first against any Overdue and/or Overlimit Amount, second against any Minimum Amount Due on your Card Account and third against any other Charges on your Card Account; and
•against Charges in the following order of priority:

oFees and any Insurance premiums
oCash Advances
oInterest on Cash Advances
oStandard Transactions
o Interest on Standard Transactions
o Expired long-term interest free transactions
o Interest on expired long-term interest free transactions
o Any other Charges
o Unexpired long-term interest free transactions

Regardless of the above, if you have made a payment that results in your Credit Card Account having a credit balance, that credit will be applied to any future Charges in the order that those fees, interest and Transactions are made or debited from your Card Account.

How can I minimise the interest I have to pay?

Here are a few tips for reducing the amount of interest you may need to pay:
1. Ensure that if you withdraw cash, that you pay it back as quickly as you can. Interest accrues every day that the cash amount is owing on your account, so the sooner you pay it off, the less interest you will pay.

2.Pay more than the minimum monthly payment. A good idea is to try to pay for all of the cash withdrawal and standard purchase transactions you've made, as well as the fees and interest charges, by the due date on your statement to avoid paying interest (or any further interest) on those transactions and charges.

3.Pay the Optional Payment to Minimise Interest Charges shown on your statement. That amount is made up of the outstanding balance of your standard purchases, cash advances, fees and interest charges, and the balance of any interest free transaction(s) that have, or are about to, expire. It also includes the minimum amount due on your interest free transactions.

What is Optional Payment to Minimise Interest Charges all about?

The Optional Payment to Minimise Interest Charges is a payment option shown on your statement, to help you reduce the amount of interest you may need to pay. That amount is made up of the outstanding balance of your standard purchases, cash advances, fees and interest charges, and the balance of any interest free transaction(s) that have, or are about to, expire. It also includes the minimum amount due on your interest free transactions. It’s up to you how and what you pay, however if you pay this amount you’ll minimise the interest you’ll pay.

Do I have to pay the Optional Payment to Minimise Interest Charges shown on my statement?

No, Optional Payment to Minimise Interest Charges is only a suggestion. Each month you need to pay at least the Amount Due this Statement. However, if you choose to pay the Optional Payment to Minimise Interest Charges, it will reduce the amount of interest charged and you'll be able to pay off your balance faster.

Do I have to pay both the Amount Due this Statement and Optional Payment to Minimise Interest Charges?

No. The Amount Due this Statement is the minimum amount you need to pay to your account by the due date. You can pay any amount greater than that, including the Optional Payment to Minimise Interest Charges or the full balance of the account. The Optional Payment to Minimise Interest Charges is a guideline to assist you in getting the benefit of your interest free term and avoid paying more interest than you need to, without having to do the hard work of calculating how much to pay.

If I decided to pay the Optional Payment to Minimise Interest Amount, when do I need to pay that by?

As the Optional Payment to Minimise Interest Amount is a voluntary/optional payment, there is no required date by which it must be paid. However, you may want to check the expiry date of your interest free term and pay before then to ensure the balance is paid before it starts to accrue interest. If you’re unsure, give us a call on 0800 801 808.

Can I use my credit card overseas?

Yes, you can use your credit card overseas wherever Visa is accepted. We do recommend that you inform us when you are going overseas, this will help us identify if there are any suspicious transactions on your account.

Some fees apply when you use your credit card overseas.  Please see our current Credit Card Rates and Fees.

Can Visa payWave be disabled?

Visa payWave cannot be disabled on our cards, however you are not required to use this feature. Just continue to swipe the magnetic stripe in the EFTPOS terminal and use your PIN. 

Visa payWave only works for transactions less than $80, anything above that amount will require you to enter a PIN.

How do I close my account?

If you want to close your account, please let us know through:

  • Warehouse Money Connect (via secure mail), or 

  • Call us on 0800 801 808, or

  • Send a letter to us at Warehouse Money, PO Box 9245, Newmarket, Auckland 1149.

Things to note:

  • Before we can close your account, you'll need to repay any amount owing on your account in full

  • You'll need to cancel your direct debits with us

  • If you've authorised any sellers to debit your credit card, you'll need to make new arrangements with them before you close your account otherwise the payment will be declined.

How do I make repayments?

You can make repayments through the following methods:

  • Internet banking – if you are registered for internet banking with your bank, you can set us up a payee and make one-off payment to us each month to repay all or part of your credit card balance via online banking. Remember it takes 1-2 working days to clear a payment from online banking.

  • Automatic payment – if you are registered for internet banking with your bank, you can set up an ongoing automatic payment to us of a specific amount at regular intervals (for example, weekly or monthly).

  • Direct Debit – download and print our Direct Debit form at warehousemoney.co.nz and return it to us.

  • Over the counter payment - just take your latest Warehouse Money statement to your nearest NZ Post.

If you are setting up a Bill Payee for internet or automatic payments, your bank will have your card type loaded as Warehouse Money.

You’ll need to enter your details so we can match your payment to your card. Enter the following sets of information:

Particulars: This is your account number 

Code: This is your last name and initials 

Reference: This is your 9 digit customer number

If you can't pay in one of these ways, you can call us on 0800 801 808 to discuss alternative methods. However, we do prefer electronic payments.

How will amounts you pay to us be applied?

We can choose how to apply money you pay us against amounts that you owe us. While it is always up to us how to apply payments, as a general rule we’ll apply them:
• first against any Overdue and/or Overlimit Amount, second against any Minimum Amount Due on your Card Account and third against any other Charges on your Card Account; and
• against Charges in the following order of priority:

o Fees and any Insurance premiums
o Cash Advances
o Interest on Cash Advances
o Standard Transactions
o Interest on Standard Transactions
o Expired long-term interest free transactions
o Interest on expired long-term interest free transactions
o Any other Charges
o Unexpired long-term interest free transactions

Regardless of the above, if you have made a payment that results in your Credit Card Account having a credit balance, that credit will be applied to any future Charges in the order that those fees, interest and Transactions are made or debited from your Card Account.


How do I make sure my Warehouse Money Connect account is secure?

There are a few things you can do to keep your account safe online. We recommend the following:

  • If you believe someone knows your password, change it immediately 

  • Update your password regularly

  • Never write your password down or share it with anyone

  • Ensure your anti virus software on your computer is up to date

  • Keep your mobile number and personal details up to date so we can get in touch with you when we need to.

How do I reset my Personal Identification Number (PIN)?

Reset your PIN by logging into Warehouse Money Connect and following the prompts or call us on 0800 801 808 during business hours.

How do I set up a Direct Debit?

You can download and complete a Direct Debit form or call us to request one.

Send the completed form to: Warehouse Money, PO Box 9245, Newmarket, Auckland 1149 or you can send it to us through Warehouse Money Connect.

If you want to stop your direct debit payment, you'll need to contact us 48 hours prior to your direct debit payment due date. If you want to change any of the details of your direct debit you will need to let us know and complete a new direct debit form.

How do I update my contact details?

You can update your contact details by logging into Warehouse Money Connect and following the prompts.  

However you won't be able to update your mobile number through Warehouse Money Connect. You'll need to call us on 0800 801 808 during business hours to do this. This is because we use your mobile number to send you a Key Code when you use some of the services in Warehouse Money Connect so its added security.

How do I view my statements online?

To view or print copies of your credit card statement online, go to Warehouse Money Connect.

How is my minimum repayment calculated?

If the closing balance is less than $20, the Minimum Amount Due will be that amount. If it’s over NZ$20, the Minimum Amount Due will be:

  • $20, or

  • 3% of the outstanding balance of each Charge rounded up to the nearest cent (for the purposes of this calculation only)

(whichever is the higher amount). 

If you don't repay your closing balance off in full each month, interest will be charged on that amount.

How much do I need to repay each month?

Each month your statement will show the opening and closing balance, and the Amount Due this Statement on (or before) the due date set out in the statement.  

If you can afford to, its best to repay more than just the Amount Due this Statement. If you only repay the minimum amount then you'll end up paying more because of interest that is charged on the balance and it will take you longer to repay. However if you repay more than the minimum amount due each month, it will reduce the amount of interest charged and you'll be able to pay off your balance faster.

How often will I receive my statement?

We'll send your statement once a month. 

The only time we won't send you a statement is if there's been no activity on your account and your closing balance is $0.

Help! I'm locked out of Warehouse Money Connect

When you log into Warehouse Money Connect, you have 3 chances to enter your password correctly. If you get it wrong 3 times in a row, you’ll get locked out of Warehouse Money Connect.

To regain access to Warehouse Money Connect, click the 'Forgot my password' link on the login screen and follow the prompts.  If you're still having issues, please call us on 0800 801 808.

Help! I can't open my online statement?

To view your statement, you'll need to have Adobe Reader installed on your computer and/or device.  This software comes pre-installed on most computers but if you don't have it installed you can download it free from Adobe.

I don’t recognise a transaction on my statement, what do I do?

If you don't recognise a transaction on your statement, you'll need to let us know within 30 days of receiving your statement. 

You can download and complete a Dispute Notification form from warehousemoney.co.nz or call us to request one.

Send the completed form to: Warehouse Money, PO Box 9245, Newmarket, Auckland 1149 or you can send it to us as an attachment through secure mail on Warehouse Money Connect.  

Things you need to know:

  • We may need to get in touch with you if we need to get more information about your Dispute Notification

  • If you dispute a transaction on your statement and we decide that it was a correct transaction, we might also charge you a Disputed Transaction Fee.  Please see our current Credit Card Rates and Fees

Help! I've forgotten my password

If you've forgotten your password and can't access Warehouse Money Connect, you can reset your password by clicking on the 'Forgot your password?' link on the login screen and following the prompts.  

You'll receive a Key Code via text message to your mobile phone, which you will be prompted to enter online to reset your password.

My credit card is about to expire, what do I do?

Your credit card will be valid until the last day of the month written on it, for example, if the expiry date is 06/19, your credit card will work until midnight on 30 June 2019, but will not work on 1 July 2019.

We'll send you a new credit card 30 days before your current one expires (we do this automatically, you don't have to ask us to).  If the renewal card hasn't arrived by the time your card's due to expire, let us know.


A couple of exceptions apply though:

  • we can't send renewal cards to you at an address outside New Zealand, and

  • we won't send out a renewal card if there's an overdue amount on your Card Account (or you're in default for another reason).

Once you activate your renewal card, you have agreed to our terms that apply to the card (so make sure you read them before you activate and use your renewal card, as they may have changed since you got your previous card).  The most up to date version is always available for you to read at warehousemoney.co.nz.  

What do I do if I don't receive a Key Code?

We might not have the correct mobile number on our records. Please call us on 0800 801 808 during business hours.

What is a Direct Debit?

Direct Debit is another method of payment that you can use to repay your account. Through a Direct Debit, you give us permission to take the exact amount of money you specify from a nominated account, to pay your Warehouse Money account on the due date.

What is Visa payWave?

Visa payWave is the latest in secure, contactless technology.  For transactions under $80, just wave or tap your credit card in front of a Contactless EFTPOS terminal and it will automatically process your purchase - there's no need for a signature or Personal Identification Number (PIN).  

However for transactions over $80, you'll need to enter your PIN.  If you would like to know more about Visa payWave and how it works, visit Visa.

Why haven't I received my statement in the post?

There are a couple of reasons why you may not have received a statement from us.

  • There's been no activity on your account and your closing balance is $0 - we won't send you a statement for that month

  • You have chosen to view your statements online in Warehouse Money Connect

  • We may not have your correct postal address; or

  • In rare cases your statement might have got lost in the post.

You can view your current and past statements in Warehouse Money Connect or you can call us on 0800 801 808.

Why haven't I received my statement in the post?

There are a couple of reasons why you may not have received a statement from us.

  • There's been no activity on your account and your closing balance is $0 - we won't send you a statement for that month

     

  • You have chosen to view your statements online in WM Connect

     

  • We may not have your correct postal address; or

     

  • In rare cases your statement might have got lost in the post.

     

You can view your current and past statements in WM Connect or you can call us on 0800 801 808.

What credit limit can I apply for?

You can apply for a credit limit between $1,500 and $15,000.

You'll have to provide us with information about your income and your regular monthly expenses, so we can reassess your current financial position. 

Call us on 0800 801 808 to apply for a credit limit increase over the phone.

How do I increase my credit limit?

You can apply to have your credit card limit increased if:
- the main cardholder requests the increase,
- we believe they can afford it
- the increase meets our normal lending criteria, and 
- the Main Cardholder has made at lease 6 consecutive payments of more than the Minimum Amount Due. 

You'll have to provide us with information about your income and your regular monthly expenses, so we can reassess your current financial position. 

How to apply:
Call us on 0800 801 808 or +64 9 212 5234.

Can I request a credit limit of more than $15,000 when I apply for a credit card?

When you apply for a new credit card, the maximum credit limit we can offer you is $15,000. If you'd like a credit limit of more than $15,000, apply by calling us on 0800 801 808 and we'll access your application then. As a responsible lender we need to make sure that by having one of our credit cards you're not taking on debt that you may not be able to repay. 

However, you can request to have your credit limit increased for more than $15,000 if:
- the main cardholder requests the increase,
- we believe they can afford it
- the increase meets our normal lending criteria, and 
- the Main Cardholder has made at lease 6 consecutive payments of more than the Minimum Amount Due. 

You'll have to provide us with information about your income and your regular monthly expenses, so we can reassess your current financial position. 

How to apply:
Call us on 0800 801 808 or +64 9 212 5234.

Why have I been approved for a credit limit which is less than what I asked for?

We may approve you for a credit limit which is lower than what you asked for. 
When you apply for a new credit card, we use an approval process based on how much you earn and what your regular expenses are. That way we can make sure that by having our credit card, you are not taking on too much debt that you may find hard to repay.

How do I decrease my credit limit?

You can request a decrease on your credit limit by calling us on 0800 801 808. 

Please note, the minimum credit limit on the Purple Visa Card is $1,500.  

Why have I received an email or letter that my account is overdue?

If we've told you that you account is overdue, it means that we haven't received the minimum amount due by the date stated on your monthly statement. You need to pay the amount that is overdue immediately. 

You can make repayments through the following methods:

• Internet banking – if you are registered for internet banking with your bank, you can set us up a payee (search PURPLE VISA CARD) and make one-off payments to us each month to repay all or part of your credit card balance via online banking. Remember it takes 1-2 working days to clear a payment from online banking.

• Automatic payment – if you are registered for internet banking with your bank, you can set up an ongoing automatic payment to us of a specific amount at regular intervals (for example, weekly or monthly). Remember it takes 1-2 working days to clear a payment from online banking.

If you choose to pay by internet banking or automatic payment, you’ll need to enter your details so we can match your payment to your card. Enter the following sets of information:
Particulars: This is your account number 
Code: This is your last name and initials 
Reference: This is your 9 digit customer number

• Direct Debit – you can download and complete a Direct Debit form from purplevisa.co.nz or request we send you one. Setting up a direct debit from one of your accounts to us allows you to pay either the Minimum Amount Due, a fixed amount of your choice or the closing balance in full each month (whichever you prefer), without you having to make a manual transfer each time. If you want to stop your direct debit payment, you’ll need to contact us 48 hours prior to your direct debit payment due date. If you want to change any of the details of your direct debit you will need to let us know and complete a new direct debit form.

• Over the counter payment at NZ Post – just take your latest Purple Visa Card statement to your nearest NZ Post. If you choose to pay at NZ Post, there will be a fee of $1.50 payable at the PostShop. The fee will show on your receipt given to you at the PostShop, but it won’t show on your statement.

If you can't pay in one of these ways, you can call us on 0800 801 808 to discuss alternative methods. However, we do prefer electronic payments.

What happens if a cardholder passes away?

If someone in your family who holds a Purple Visa Card passes away then you should let us know as soon as possible by calling us on 0800 801 808 or +64 9 212 5234 and we'll advise you what information we require.

My credit card is about to expire, what do I do?

Your credit card will be valid until the last day of the month embossed on it, for example, if the expiry date is 06/19, your credit card will work until midnight on 30 June 2019, but will not work on 1 July 2019.

We'll send you a new credit card before your current one expires (we do this automatically, you don't have to ask us to). If the renewal card hasn't arrived by the time your card's due to expire, let us know.

A couple of exceptions apply though:
• we can't send renewal cards to you at an address outside New Zealand,
• we won't send out a renewal card if there's an overdue amount on your Card Account (or you're in default for another reason), and 
• we won't send out a renewal card if your account has been inactive for 6 months with no balance owing on it. 

Once you activate your renewal card, you have agreed to our terms that apply to the card (so make sure you read them before you activate and use your renewal card, as they may have changed since you got your previous card). The most up to date version is always available for you to read here. 

Your old card will stop working as soon as you activate your new card even if there are still a few days to run on it. Please remember to cut your old card in half once it's expired. You will also need to give your new card details to any Seller that you've set up automatic payments with.