Will be back shortly
Our team is here to help you. Here’s how you can contact us
0800 801 808
Monday to Friday: 8:30am - 6pm
Saturday: 9am - 4pm
Sunday and Public holidays: Closed
Report a lost card
0800 801 803
+64 9 212 5233 if calling from overseas
24 hours 7 days a week
Complaints and feedback
0800 801 808
Our postal address
Warehouse Money, PO Box 9245, Newmarket, Auckland 1149
Direct Debit – download and print our Direct Debit form here and return it to us
You can make repayments in any of the following ways:
If you are setting up a Bill Payee for internet and automatic payments, your bank should have your card type loaded as Warehouse Money.
You’ll need to enter your details so we can match your payment to your card.
Enter the following sets of information:
Electronic payments are preferred but if you can’t pay in one of these ways, you can call us on 0800 801 808 to talk about other ways to pay.
We encourage you to pay the balance in full each month to avoid interest charges. If you make only the minimum monthly payment which is the greater of $20 or 3% of your closing balance, it will take longer to pay off your balance.
Terms and Conditions – download and print our Summary , or full Terms and Conditions
Rates and Fees – download and print our Rates and Fees
SmartGuard policy document
Download and print our policy document.
SmartGuard is underwritten by Sovereign Assurance Company Limited (Sovereign). Sovereign has an A+ (Superior) financial strength rating from A.M. Best. A.M. Best is an approved insurance rating here.
Cancelling your policy
If this insurance is no longer right for you, you can cancel it at any time by notifying us. Once SmartGuard is cancelled, you will not be covered for any claimable events that occur after You can cancel your policy at any time using any one of these methods.
Warehouse Money, PO BOx 9245, Newmarket, Auckland 1149
General enquiries and claims
If you need to make a claim, you can download and complete the Credit Card Insurance claim form available here. The instructions on how to complete the form and also where to send the competed form. You can contact Sovereign via phone or email using the details below.
0800 500 172
Monday to Friday 8.30am – 5pm