We're currently making some improvements on our site and will be back online very shortly. Thank you for your patience.
As a The Warehouse SmartGuard policyholder, you have the peace of mind that comes with knowing that your credit card repayments can be taken care of in the event of serious illness, injury, redundancy, bankruptcy or death, under the terms of your policy.
The important news is that your insurance cover is about to get an upgrade. From 1 September 2017 your policy will change and will include the following new benefits:
This information is a summary only. Full terms and conditions, including exclusions and stand downs apply; please refer to your policy document.
How does the change affect claims? The new policy wordings apply on the 1 September 2017. However; if the event that you’re claiming for happens on or after 1 June 2017, if it’s beneficial to you, your claim may be assessed using the enhanced definitions. It’s as easy as that.
What do you need to do now? Please take a few minutes to review the updated policy document. As there are a number of changes, please read it carefully, you are able to download the policy document here and a paper version can be supplied upon request. If you have any questions, please call us on free phone 0800 801 808. Other than that, there’s nothing you need to do – your updated policy wording will automatically replace your current policy wording from 1 September 2017.
The Warehouse Financial Services Limited has appointed TW Money Limited (operating under Warehouse Money brand) to manage The Warehouse MasterCard and Red Card Accounts.
The Warehouse Mastercard and Red Card
As a result, The Warehouse MasterCard and Red Card Conditions of Use are changing throughout November and December, to reflect the change of management. You'll be notified by mail about these changes and the exact dates the changes will take effect. The key changes are:
MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated.
From 1 December 2016, there will be a reduction in the premium you pay for SmartGuard. Here's what's changing:
1. Your premiums: Your premiums will reduce. Currently, you are paying 78c for every $100 (pro-rated) on the amount you owe on your account. Your new premium charge will be 74c for every $100 (pro-rated) that you owe.
2. Your policy document: The policy document has been updated to reflect the new premium charge. A copy of the policy document can be found here.
Important things to note
While your premium and policy document are changing, your benefits, level of cover and who is covered will not be changing. Your SmartGuard cover will end if you choose to cancel it or once you've paid off what you owe on your account and your account is closed.